Technical Guides

Key Features

• Masking
• Standard Landing pages
• Video chat and Text chat
• Session Recording
• Screen-sharing & Camera-sharing
• Audit logs
• File Sharing & Editing
• Single Sign-On (SSO)
• Spaces
• Huddle Mode

Implementation

• Standard to Custom: Feature Variations and Implementation Considerations
• Salesforce Integration Guide
• How do I start a Surfly co-browsing session on Intercom, Olark, or Zendesk?

NICE inContact Guides

• NICE inContact Studio Implementation Guide
• NICE inContact Implementation Guides