What is Surfly’s Universal Cobrowsing and why is it universal?

It’s because Universal Cobrowsing lets you instantly collaborate with users on any website or web application, without requiring code changes or installations.

Traditional cobrowsing tools typically work only within integrated environments where you need to embed their code into your app. This still creates limitations when your application includes third-party components (for example, an embedded Google Maps view for locating service centers or an insurance claims portal that redirects to a third-party payment gateway).

With Surfly, you can seamlessly continue the same session even when users navigate across external websites, portals, or embedded services — all within a secure, synchronized browsing environment.

Why It’s “Universal”

• Works with any internal or external website, including third-party services.

• Requires no setup or script installation.

• Provides a consistent experience across browsers and devices.

• Built with security and compliance in mind, with full control logging and masking options.

How It Works

When a session starts, Surfly renders the target website inside a secure, real-time environment.
Both the agent and the participant see the same page simultaneously, with the ability to:

• Highlight or guide through elements

• Scroll, click, and type together

• Hand over or take control instantly

All this happens without plugins, screen-sharing software, or code injections on your website.