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Submitting translation suggestions on Surfly Translate is a simple process. Once you have been granted access by the Surfly Support Team, you can start suggesting translations right away.

To get started, visit Surfly Translate in your browser.

To access your account for the first time, click on the "Sign In" button and use the "I Forgot My Password" option to set up a password.

Once logged in, click the All Languages menu option to can select your target language.

Also, you may want to choose the project:

  • Surfly Dashboard contains the language strings that are seen in the Surfly dashboard, by Surfly users (Agents)

  • Surfly Session contains the language strings that are seen during a Surfly session by any user starting or joining Surfly sessions (Agents and Clients)

Once you have made your selections, you can begin submitting translation suggestions using any of the following options:

  • Continue translation: This option allows you to translate all pending strings for the selected language.

  • Search: (🔍) Use this option to search for specific strings that you want to translate.

  • View all: This option shows all strings available for translation, including those already translated.

Please disregard the numbers in the encircled places on the screen above as they are inaccurate. The actual number of strings to be translated is much lower and can only be viewed on the next page.

You can submit suggestions for the strings one-by-one. Additionally, you can see the accurate number of strings available or pending translation. For example, you can find the count of 341 strings in the top-right corner.

In this screen, the Surfly Session project for the Hindi language is selected. The user is currently submitting a suggestion for the third out of a total of 341 strings available for translation.

The suggested translations will be reviewed by Surfly's language engineers to ensure accuracy and consistency with the original English text. Once approved, the new translations will be included with the next deployment (4–8 business days normally).

It's important to note that suggested translations must accurately reflect the original English text and not change its meaning. If a suggestion is rejected for any reason, Surfly will notify you.

For any questions or support related to translation, please contact Surfly support at

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