We are always working to improve the capabilities of our product and improving your experience while using it. Based on your forever important feedback, research done by our Product team and in line with the new Spaces release, we are bringing several enhancements to our UI. Not just in look and feel but also usability. Below we have put together the list of changes that will be released between now and October 6. 

Depending on your usage of Surfly, your agents might need to be informed of some of these changes we are bringing. Please review the list below and let us know if you have any questions.

A REFRESHED, MODERN INTERFACE

TAB OWNERS

In Spaces we introduce a new concept: tab ownership.

All participants can now open a new tab. Whoever opens the tab in a Space, owns that tab. All cookies from the web page that you have opened will never leave your browser. This makes your sessions even more secure and private.

You can now see an avatar on the left side of each tab. That avatar indicates who is the owner of that specific tab. 

In this example: Nicholas Piel owns the Google tab, & Inessa Li owns the Surfly tab

Clicking the “+” icon in the top nav bar will open a small modal where you can either:

  • Enter a URL that you want to co-browse

  • Start screen sharing

  • Upload a file.

In this example, IL is about to open a new tab

Now, it is no longer necessary to “ask for control” when opening or closing your tab(s), unless you choose to set up your company settings to not allow this. This makes collaborations much faster and smoother.

This means that multiple participants can now each log into their private accounts (email for example) in the tabs opened (and hence owned) by them in the same Space. Screens can be shared by multiple participants simultaneously in their individual tabs and easily switched between them.

Not just this, but whenever your tab becomes active, you are in control of it immediately. Only with your permission can anyone interact with your tab(s). 

HOST

In the top left corner you now see an avatar of a Host. A Host is a participant who chooses which tab to make active, i.e., switch between different tabs.

In this example: Inessa Li is the Host, she activated the Surfly tab

When creating a Space you can define the eligible Host(s), so if the person who has created the Space is not around, you can still go ahead and start your session without them.

Similarly, if the current Host has to leave the session early, the Space will not deactivate. Instead, the Host can either assign a replacement, or a new Host will be assigned automatically from the previously defined eligible Hosts list.

Participants sidebar & admission

Besides switching between tabs, the Host has other privileges. The Host is also responsible for admitting people into the Space. This can be done from the “Participants” sidebar.

When clicking on the Host’s avatar in the top left hand corner, a sidebar will appear on the left side of the screen.

This sidebar contains an updated list of participants. The list showcases the number of participants, their names, and upon hover you can see the various actions available for you in regards to each specific participant.

The sidebar also contains the list of people in the Waiting Room. This allows the active Host to make sure that only the right participants will be able to attend the active session in this Space.

TAB CONTROL

Control Permissions

As mentioned prior, when your tab becomes active, you are immediately in control and can interact with it. In other words, once the Host switches to your tab, you are free to scroll, click and key in inputs around the content of your tab.

Nobody else can interact with your tab, not even the Host, unless the Host receives permission from you to do so.

To ask for control of the currently active tab, the Host can click on the cursor icon in the top right hand corner of the top bar. Then the Tab Owner of that tab receives a notification from which they can choose whether to grant the permission, or deny it.

In this example, icon in the top left indicates that “NP” is the Host.
Currently active tab is owned by “IL”, and Nicholas Piel (“NP”) can only draw in it.

The Host can ask for control of your tabs, and as a Tab Owner, you can either grant the permissions to interact with your tabs, or choose to deny them.

Note that when granting control, you grant permission to all your tabs.

Good thing to know is that you can also revoke those permissions whenever you want to.

You can do this in two ways: (1) from the Participants sidebar on the left, or (2) by clicking the cursor on the top panel.

If you have given control over your tabs to the Host, you can revoke this permission from the “Participants“ sidebar on the left.

Video chat and Text chat

Text chat is now conceptually part of video chat. This makes sense - both of your communication channels are now grouped together in the interface.

By hovering over the webcam icon, you can activate video chat, or send a quick text message.

Hover over videochat icon in the top panel opens a modal that lets you start videochat and type in a quick message.

There is also an icon that can maximize the chat in that same side panel, on the right.

At the moment this side panel contains text chat and the UI to turn on the video chat. Note that we are already working on adding video chat to that panel, in order to further optimize user experience.

Right sidebar with chat and UI to turn videochat on

Cursors and colors

Cursors and the drawing tool now get a new look with modern icons and an expanded color palette, so you can easily distinguish who is who when looking at the cursors and annotations from multiple participants in a Space.

Color Strategy

Speaking of colors, our new UI color scheme is more neutral.

As you have seen in previous screenshots, primary action buttons are now black instead of red. This new color palette will create a better visual blend between Spaces and your application.

We love our brand color, so the primary CTA color throughout the interface remains red.

Future

All of these changes are already creating an amazing environment for you to collaborate, or provide exceptional service to your customers. But we are not stopping here, as we are already working on creating a more user-friendly and versatile video chat that will elevate your experience with Spaces even more. Stay tuned!