Please contact us by sending an email to support@surfly.com with following information if you are facing an 'issue'
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A detailed description of the issue
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Can you consistently reproduce the issue? If so:
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Include an explanation of the expected behaviour vs what actually happens
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Concrete steps to reproduce:
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How do you start the co-browse session?
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From the Surfly dashboard or from the integration on the website?
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On which url do you start the session?
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What are the actions that are performed that trigger the issue? (Click, Input, Scroll, etc.)
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If the issue occurs on the Tab Owner’s side, the Participant’s, or both
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If the issue happens on a specific browser or not. Specify the browsers and their versions that you used.
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If the issue happens on desktop or mobile. Specify the device details that you used.
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Credentials to a test account on your application, if needed.
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