FAQ
Everything you want to know about Surfly and more
- How can I integrate Surfly into my website?
- Can Surfly be integrated on mobile apps?
- Surfly has both a Javascript API and a REST API. Which one do I use?
- What do 'leader' and 'follower' mean in a Surfly session?
- What's the difference between the "Surfly object" and the "Surfly session object"?
- What does it mean when a function is not available inside a session?
- How do I clear the cache?
- Can I change or cancel my Surfly plan?
- Is there a free version of Surfly?
- What's the difference between users, seats, and agents at Surfly?
- Are the pricing plans for Surfly subject to VAT or sales tax?
- What does 'on-premise' mean for Surfly?
- How are videochat minutes calculated?
- Is Surfly PCI compliant?
- How to add users programmatically?
- What are the basic system requirements for Surfly?
- I signed up for the 14-day free Surfly trial. How do I get started?
- I can only browse Wikipedia with Surfly, what's going on?
- Can I use Surfly to browse social media sites?
- How do I add agents to my Surfly account?
- What's the difference between an admin, a manager, and an agent on Surfly?
- How do I customize the UI on Surfly?
- How do I add Surfly's co-browsing to my website?
- Where can I find the Surfly snippet?
- Can I test Surfly on localhost?
- Can I integrate Surfly through a Tag Manager?
- Should I put the Surfly snippet on every page of my website?
- How many Surfly sessions can I create?
- What are the Surfly IP addresses?
- How do I start a Surfly co-browsing session?
- What defines the Successful start of a session?
- What do I do when a customer or client requests a Surfly co-browsing session?
- How do I start a Surfly co-browsing session on Intercom, Olark, or Zendesk?
- I'm in a Surfly co-browsing session now. How do I navigate through the website?
- When should I suggest a Surfly co-browsing session to my client?
- Can a follower save my password if I fill it in during a Surfly co-browsing session?
- Can I share and sign documents on Surfly?