🧾 If you purchased your plan online (credit card/self-service)
You can cancel or downgrade your subscription directly from your account:
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Go to Settings > Plan
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Click “Cancel your current plan” or select a free plan
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Your subscription will remain active until the end of your current billing cycle (monthly or yearly, depending on your plan).
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If you upgrade, changes apply immediately.
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If you downgrade, the change takes effect at the end of the current term.
🏢 If you are an enterprise customer (signed contract)
Enterprise customers with custom agreements must follow the cancellation process defined in their contract.
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In most cases, written notice must be sent to Surfly at least 30 days prior to the end of the current subscription term.
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Your subscription will automatically renew unless such notice is received.
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Please reach out to your account manager or invoice@surfly.com if you wish to discuss cancellation, renewal, or changes to your subscription.