FAQ

Why co-browsing?

Written by Josephina Bos
Updated over a week ago

How does co-browsing differ from screen sharing?

Written by Josephina Bos
Updated over a week ago

What is Surfly?

Written by Josephina Bos
Updated over a week ago

Why is Surfly so special?

Written by Josephina Bos
Updated over a week ago

Why would I want to use an API?

Written by Josephina Bos
Updated over a week ago

Why is Surfly so secure?

Written by Josephina Bos
Updated over a week ago

Are you GDPR compliant?

Written by Josephina Bos
Updated over a week ago

What does Surfly stand for?

Written by Josephina Bos
Updated over a week ago

What kind of subscriptions do you have available?

Written by Josephina Bos
Updated over a week ago

Can I upgrade, downgrade, or cancel my subscription?

Written by Josephina Bos
Updated over a week ago

Is there a free version?

Written by Josephina Bos
Updated over a week ago

So you guys are talking about users, seats, agents… please clarify?

Written by Josephina Bos
Updated over a week ago

Are the prices subject to VAT or sales tax?

Written by Josephina Bos
Updated over a week ago

What does "on-premise" mean?

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Updated over a week ago

Are you PCI compliant?

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What are the basic requirements?

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Updated over a week ago

I’ve registered for the 14-day trial, how do I start?

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Updated over a week ago

I can only browse Wikipedia, what's going on?

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Updated over a week ago

Can I browse social media websites?

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Updated over a week ago

How do I add agents to my account?

Written by Josephina Bos
Updated over a week ago

In the Surfly dashboard, what are the differences between "admin", "manager" and "agent"?

Written by Josephina Bos
Updated over a week ago

My account is all set. Now I would like to customize the UI, how do I do that?

Written by Josephina Bos
Updated over a week ago

How do I add co-browsing to my website?

Written by Josephina Bos
Updated over a week ago

Where do I find the Surfly snippet?

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Updated over a week ago

Can I test Surfly on localhost?

Written by Josephina Bos
Updated over a week ago

Can I integrate Surfly through a Tag Manager?

Written by Josephina Bos
Updated over a week ago

Do I have to put the snippet on every page of my website?

Written by Josephina Bos
Updated over a week ago

How many sessions can I create?

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Updated over a week ago

What are the Surfly IP addresses?

Written by Josephina Bos
Updated over a week ago

How can I integrate Surfly into my website?

Written by Josephina Bos
Updated over a week ago

Can Surfly be integrated on mobile apps?

Written by Josephina Bos
Updated over a week ago

You guys talk about a Javascript and a REST API. Which one do I use?

Written by Josephina Bos
Updated over a week ago

What do "Leader" and "Follower" mean?

Written by Josephina Bos
Updated over a week ago

Ok, two more terms. What is the difference between the "Surfly object" and the "Surfly session object"?

Written by Josephina Bos
Updated over a week ago

What does it mean when a function is not available inside a session?

Written by Josephina Bos
Updated over a week ago

How do I clear the cache?

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Updated over a week ago

How do I start a co-browsing session?

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Updated over a week ago

What do I do when the client requests a co-browsing session? How do I take the call?

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Updated over a week ago

How do I start a session through Intercom/Olark/Zendesk?

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Updated over a week ago

I’m in a co-browsing session now, how do I navigate through the website?

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Updated over a week ago

When would be a good time to suggest co-browsing to my client?

Written by Josephina Bos
Updated over a week ago

Can a follower save my password when I fill it in during co-browsing?

Written by Josephina Bos
Updated over a week ago

My question is not here. What do I do now?

Written by Josephina Bos
Updated over a week ago

I want to talk to someone!

Written by Josephina Bos
Updated over a week ago