FAQ

Why should my team use Surfly's co-browsing?

Written by Josephina Bos
Updated over a week ago

How is co-browsing different from screen sharing?

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What is Surfly?

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How is Surfly different from other co-browsing solutions?

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How does an API work, and why should I use it?

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How secure is Surfly?

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Is Surfly GDPR compliant?

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What does Surfly stand for?

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What kind of pricing plans does Surfly offer?

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Can I change or cancel my Surfly plan?

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Is there a free version of Surfly?

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What's the difference between users, seats, and agents at Surfly?

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Are the pricing plans for Surfly subject to VAT or sales tax?

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What does 'on-premise' mean for Surfly?

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Is Surfly PCI compliant?

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What are the basic system requirements for Surfly?

Written by Josephina Bos
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I signed up for the 14-day free Surfly trial. How do I get started?

Written by Josephina Bos
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I can only browse Wikipedia with Surfly, what's going on?

Written by Josephina Bos
Updated over a week ago

Can I use Surfly to browse social media sites?

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How do I add agents to my Surfly account?

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What's the difference between an admin, a manager, and an agent on Surfly?

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How do I customize the UI on Surfly?

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How do I add Surfly's co-browsing to my website?

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Where can I find the Surfly snippet?

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Can I test Surfly on localhost?

Written by Josephina Bos
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Can I integrate Surfly through a Tag Manager?

Written by Josephina Bos
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Should I put the Surfly snippet on every page of my website?

Written by Josephina Bos
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How many Surfly sessions can I create?

Written by Josephina Bos
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What are the Surfly IP addresses?

Written by Josephina Bos
Updated over a week ago

How can I integrate Surfly into my website?

Written by Josephina Bos
Updated over a week ago

Can Surfly be integrated on mobile apps?

Written by Josephina Bos
Updated over a week ago

Surfly has both a Javascript API and a REST API. Which one do I use?

Written by Josephina Bos
Updated over a week ago

What do 'leader' and 'follower' mean in a Surfly session?

Written by Josephina Bos
Updated over a week ago

What's the difference between the "Surfly object" and the "Surfly session object"?

Written by Josephina Bos
Updated over a week ago

What does it mean when a function is not available inside a session?

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How do I clear the cache?

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How do I start a Surfly co-browsing session?

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What do I do when a customer or client requests a Surfly co-browsing session?

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How do I start a Surfly co-browsing session on Intercom, Olark, or Zendesk?

Written by Josephina Bos
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I'm in a Surfly co-browsing session now. How do I navigate through the website?

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When should I suggest a Surfly co-browsing session to my client?

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Can a follower save my password if I fill it in during a Surfly co-browsing session?

Written by Josephina Bos
Updated over a week ago

Can I share and sign documents on Surfly?

Written by Josephina Bos
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I can't find the question I'm looking for. What do I do now?

Written by Josephina Bos
Updated over a week ago