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FAQ
44 articles in this collection
Written by
Josephina Bos
Introduction
Why should my team use Surfly's co-browsing?
Written by
Josephina Bos
Updated over a week ago
How is co-browsing different from screen sharing?
Written by
Josephina Bos
Updated over a week ago
What is Surfly?
Written by
Josephina Bos
Updated over a week ago
How is Surfly different from other co-browsing solutions?
Written by
Josephina Bos
Updated over a week ago
How does an API work, and why should I use it?
Written by
Josephina Bos
Updated over a week ago
How secure is Surfly?
Written by
Josephina Bos
Updated over a week ago
Is Surfly GDPR compliant?
Written by
Josephina Bos
Updated over a week ago
What does Surfly stand for?
Written by
Josephina Bos
Updated over a week ago
Registering and pricing
What kind of pricing plans does Surfly offer?
Written by
Josephina Bos
Updated over a week ago
Can I change or cancel my Surfly plan?
Written by
Josephina Bos
Updated over a week ago
Is there a free version of Surfly?
Written by
Josephina Bos
Updated over a week ago
What's the difference between users, seats, and agents at Surfly?
Written by
Josephina Bos
Updated over a week ago
Are the pricing plans for Surfly subject to VAT or sales tax?
Written by
Josephina Bos
Updated over a week ago
What does 'on-premise' mean for Surfly?
Written by
Josephina Bos
Updated over a week ago
Is Surfly PCI compliant?
Written by
Josephina Bos
Updated over a week ago
Account setup
What are the basic system requirements for Surfly?
Written by
Josephina Bos
Updated over a week ago
I signed up for the 14-day free Surfly trial. How do I get started?
Written by
Josephina Bos
Updated over a week ago
I can only browse Wikipedia with Surfly, what's going on?
Written by
Josephina Bos
Updated over a week ago
Can I use Surfly to browse social media sites?
Written by
Josephina Bos
Updated over a week ago
How do I add agents to my Surfly account?
Written by
Josephina Bos
Updated over a week ago
What's the difference between an admin, a manager, and an agent on Surfly?
Written by
Josephina Bos
Updated over a week ago
How do I customize the UI on Surfly?
Written by
Josephina Bos
Updated over a week ago
How do I add Surfly's co-browsing to my website?
Written by
Josephina Bos
Updated over a week ago
Where can I find the Surfly snippet?
Written by
Josephina Bos
Updated over a week ago
Can I test Surfly on localhost?
Written by
Josephina Bos
Updated over a week ago
Can I integrate Surfly through a Tag Manager?
Written by
Josephina Bos
Updated over a week ago
Should I put the Surfly snippet on every page of my website?
Written by
Josephina Bos
Updated over a week ago
How many Surfly sessions can I create?
Written by
Josephina Bos
Updated over a week ago
What are the Surfly IP addresses?
Written by
Josephina Bos
Updated over a week ago
API Integration
How can I integrate Surfly into my website?
Written by
Josephina Bos
Updated over a week ago
Can Surfly be integrated on mobile apps?
Written by
Josephina Bos
Updated over a week ago
Surfly has both a Javascript API and a REST API. Which one do I use?
Written by
Josephina Bos
Updated over a week ago
What do 'leader' and 'follower' mean in a Surfly session?
Written by
Josephina Bos
Updated over a week ago
What's the difference between the "Surfly object" and the "Surfly session object"?
Written by
Josephina Bos
Updated over a week ago
What does it mean when a function is not available inside a session?
Written by
Josephina Bos
Updated over a week ago
How do I clear the cache?
Written by
Josephina Bos
Updated over a week ago
Usage
How do I start a Surfly co-browsing session?
Written by
Josephina Bos
Updated over a week ago
What do I do when a customer or client requests a Surfly co-browsing session?
Written by
Josephina Bos
Updated over a week ago
How do I start a Surfly co-browsing session on Intercom, Olark, or Zendesk?
Written by
Josephina Bos
Updated over a week ago
I'm in a Surfly co-browsing session now. How do I navigate through the website?
Written by
Josephina Bos
Updated over a week ago
When should I suggest a Surfly co-browsing session to my client?
Written by
Josephina Bos
Updated over a week ago
Can a follower save my password if I fill it in during a Surfly co-browsing session?
Written by
Josephina Bos
Updated over a week ago
Can I share and sign documents on Surfly?
Written by
Josephina Bos
Updated over a week ago
Need more help?
I can't find the question I'm looking for. What do I do now?
Written by
Josephina Bos
Updated over a week ago