If you ever run into trouble, these are some things to look at:

Basic requirements

  • Surfly works with all modern browsers, such as: Chrome, Edge, Firefox and Safari. This includes mobile browsers.

  • Set the server up to allow connections to *.surfly.com.

  • Since we make use of websockets, some virus software or proxy solutions can interfere with the Surfly technology. Make sure to create an exception for *.surfly.com. Access port 443 of the installed server (regular HTTPS port).

  • For videochat, Surfly makes use of WebRTC, and more specifically TokBox’ solution. For more info on the TokBox requirements: https://tokbox.com/developer/requirements/

  • There are no bandwith requirements for using Surfly. With regard to TokBox bandwith: Video: 300 kbps per stream (recommended lowest level) Audio: 50 kbps per stream (recommended lowest level)

For more info...

  • Look into docs.surfly.com if you want more info about our API, and if you are interested in a more advanced integration

  • If you have any questions, take a look at our FAQ page.

  • When you think you’ve run into a bug, contact us at support@surfly.com and include a step by step description of the problem as well as concrete steps for us to reproduce the issue.

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